From time to time, we must perform scheduled maintenance to our servers. We will attempt to perform all scheduled maintenance at times which will affect the least amount of customers. If scheduled maintenance requires the service to be offline for more than 4 hours, 48 hours notice will be given to the contact email address nominated by the client as being the primary point of contact. Unscheduled maintenance may need to be performed. If unscheduled maintenance leaves our service offline for more than 24 hours, we will publish details of the event on our website after the maintenance has been completed.
At all times, you are responsible for maintaining a functional backup of your website and data. As the website owner, your data is your property and it is your responsibility to protect your property. We recommend keeping backups in multiple locations (ie USB drive at the office and one at home). We will also backup your data on a regular basis for the strict purposes of disaster recovery. In the event of equipment failure or data corruption, we will restore from the last known good archive without any guarantee. In the event of corruption of all our archives, or in the event that an old archive is used to restore the data, you should be prepared to upload your most recent data to your web hosting. This process requires that you maintain a recent copy of your data at your premises at all times. As we provide unlimited storage for our customer, any abusive use or any disk space violation will result in your account being disabled until the issue is resolved. Pimhoster reserves the right to terminate any time the contract and pro rata temporis refund without any reason.
You may pay for the service as agreed. In particular, you must pay hosting charges, excess data transfer charges and any charges for additional services incurred according to the hosting plan selected. Pimhoster may from time to time and without notice suspend the Service if the Client fails to comply with any part of the agreement including failure to pay charges due until the breach is remedied. No credit terms are given to credit card accounts. Upon registration of a credit card account, you give us authorisation to debit your credit card for all charges.
Pimhoster's role is to manage and maintain web hosting server hardware and operating system software. 'Website Development' services such as adding, removing or modifying Client website files and related software is not the responsibility of Pimhoster, nor do we offer web development services. We do not warrant that the Services provided under this agreement will be uninterrupted or error free or that the Services will meet your requirements, other than as set out in this agreement. All services and servers are provided "as is". In cases where additional 3rd party software/scripts are installed on the server at the request of a client, Pimhoster will not be held liable for the stability and reliability of that installed software component. Pimhoster operates multiple shared hosting servers providing SME web hosting services. Each of these servers supports several hundred individual customers. Pimhoster is responsible for the security of the server operating system and certain shared software products. Customers are responsible for the security of their own application/website code and software packages they choose to load onto the servers to support their own websites.
Pimhoster uses multiple datacenters to provide network infrastructure and server hardware leases. We are not responsible for the datacenter’s network, equipment or server hardware.
Pimhoster's liability for any breach of the term will be limited to the re-supply of the Services. Pimhoster or parent business is not liable to you or any other person for any cost, loss or liability including loss of profit, loss of data, loss of emails, marketing expense or other consequential damage arising from our supply or failure or delay in supplying the Service. Client warrants that at the time of entering into this agreement, the Client is not relying on any representation made by us which has not been stated in this agreement, or any other formal quotation document. Client accepts responsibility for all information and material published through the web hosting service. Client will not publish information which is illegal. Pimhoster does not host "Adult Content" sites. Client is responsible for dealing with persons who access the Client data, and must not refer complaints or inquiries in relation to such data to Value Hosting Australia.
Client will not violate copyright or other intellectual property rights. Client will not download, reverse engineer, change, pass on, or sell any software residing on the Pimhoster servers that is not the property of the Client.
Email sent through the Pimhoster Email Server will not promote illegal activities, or pornography. Spam or any annoying, unsolicited messages are not to be sent through the Pimhoster network. Pimhoster reserves the right to immediately remove any account containing/transferring content deemed to be illegal or deceptive. Pimhoster reserves the right to immediately disable and/or subsequently remove Client websites that are the target of DDoS, hacking or any other sort of malicious attack that significantly degrades server performance. The Client is responsible for maintaining their website and related software. Clients with excessive or unreasonable requests to our technical support channels relating to issues outside of Pimhoster's role to manage server hardware and operating systems, may be issued a Notice of Intent to Cancel. In this case, compensation is limited to a pro rata refund when no other discounts have been applied.
These terms and conditions constitute the entire agreement and supersedes all prior agreements. This agreement is governed by the laws of Thailand.
Pimhoster is not responsible for the content of user originated traffic. We exercise no direct supervision or control whatsoever over the content of the information passing through our network.
We do not assume any responsibility for any information not sent or authorised by us. Pimhoster does not provide any consulting services and does not advise Client on any aspect of conducting an Internet business or web site.
Client is responsible for use of Clients account. If you permit others to use our service, you are responsible for making users of the Service aware of this policy and obtaining compliance.
For Lifetime licence (forever package), Pimhoster reserves the right to terminate the contract without any reason, Pimhoster will refund the client by taking Into account 30 000 THB (excluding VAT) of service fee.
It is Client's responsibility to use our service and services in a manner which does not violate any applicable laws or regulations. Client may not use the Service to interfere with or disrupt any network users, services or equipment.
Client must not use the Service to solicit visitors to become subscribers of Pimhoster’s competitors.